Victoria Road Medical Ctr

Doctors

• Dr A Tasadiq  General Practitioner
• Dr S Raghavan  General Practitioner
• Dr Kelvin Yau  General Practitioner
• Dr A S Blaggan  General Practitioner
• Mrs S Rani  Healthcare Assistant
• Mrs Jeeongsook Lee  Nurse Practitioner
• Miss S Williams  Other
• Mr Akaash Singh  Practice Manager
• Mrs Charanjit Deol  Practice Nurse
• Mrs S Raghavan  Practice Nurse
• Mrs Manpreet Hamdard  Reception Staff
• Mahwish Rehman  Reception Staff
• Fawziah Kazi  Reception Staff
• Anisea Ali  Reception Staff

Opening times

• Monday - Friday: 9:00am - 6:30pm
• Saturday & Sunday: Closed

Phone in for holiday, emergency or late hours.

Your feedback   +     claim premises

I had an appointment booked today, simple because i required a stool antigen test booked for H pylori, following having had an endoscopy 4 weeks ago which was positive for H pylori and having completed the treatment. This is not something that would require a formal appointment and could be triaged correctly with the investigation simply being requested or asking duty doctor to action this. Instead I was given an appointment which is fine if that's how triage works at the practice. I work as a GP and unfortunately i missed the call. I had received two calls back to back with no time in between. I immediately called back and was told the doctor will return my call. This did not happen. I called reception again and was told this did not happen because i had missed 2 calls. Improvements i would suggest - filtering out appts like this as things that can be quickly actioned and do not require a formal appt. If a patient misses a call, actively trying to call them after a certain amount of time before dismissing their appointment all together, rather than calling twice in succession and stating as a result they have missed two calls - this seems like an extremely unfair approach by the doctor and a means of avoiding pts to contact rather than putting patient care first with some form of flexibility especially with regards to telephone consultations when no specific time is given to the pt. It was something quick for the GP to have sorted but the GP avoided the appointment by unfairly using a protocol — u…@hotmail.co.ukreveal  28/07/2023

Services

• Travel health without yellow fever
• Smoking cessation clinic
• Long-Acting Reversible Contraception (LARC - eg IUD or implant)
• Learning disability health check
• Child Immunisations
• Diabetes Clinic providing insulin initiation
• Asthma Clinic