Timeline

Brilliant service, excellent food, another trip up north and we’ll be coming back again this year. Really enjoyed the experience ***** —  12/02/2024

Try being courteous towards your customer and smile at them. —  07/02/2024

Good morning… contacted or tried to.. was on the line 8am-8-45…many times being told my call mattered..lady answered asked what my problem was.. difficulty with my right arm possible tendon or muscle damage..was faced then with a barrage of questions finally telling me I need to call 111 and make an appointment.. never used before only used your service minimal time’s yet I was met with rudeness and contempt… why…worried that my injury could affect me on a long term basis… I’m a 67 year old male who try’s to keep himself fit so as not to bother you guys…very very disappointed while a 10 minute examination and possible referral would have avoided all this.. — Step…@gmail.comreveal  07/02/2024

Needs updating well out of date —  06/02/2024

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A PHONE OR E-MAIL DETAILS WOULD BE INVALUABLE —  29/01/2024

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Having been with this practice for 25years I am totally against the new appointment system that is in place, I find some of your receptionist at the Tyrone road practice very aggressive when I have tried to make an appointment, they tell me to use the “new” Anima app, which I have tried to do without success this week, I phoned twice this week regarding a problem I have and when I phoned yesterday afternoon, told there is a traffic light system and the a doctor will determine how argent your appointment is, the receptionist said she would look for an appointment for me and the only one she could find was 1st February, I am in terrible pain with my hip and wanted stronger painkillers , surely a doctor could look at my notes and see that I had visited a doctor about my hip, and she said if the pain gets worse to come back and see her. I feel that “care for patients well being “ has gone and I feel very annoyed that nobody seems to care. I have spoken to several patients about this “new system “ and not one was impressed I’m not sure who it benefits because I don’t think it’s the patients. Brenda Rolfe —  26/01/2024

How do I get in touch with the surgery when I cannot find the enquiries on then ipad?. —  25/01/2024

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Procrack Team — i…@procrackteam.comreveal  24/01/2024

Hi, I would just like to say a big thank you to Caroline for listening to me and for the medication she recommended for me. I’m so much better, thanks again Norman.
( Norman Tidd ) — Norm…@hotmail.co.ukreveal  23/01/2024

Hi, I would just like to say a big thank you to Caroline for listening to me and for the medication she recommended for me. I’m so much better, thanks again Norman.
( Norman Tidd ) — Norm…@hotmail.co.ukreveal  23/01/2024

Please please change the music on telephone🙏. —  22/01/2024

I believe I left a small black leather coin bag in the cafe last Thursday 11th. at sround 3.30pm. Please hang on to it if you can. I have to come back in a few weeks.
John Webb —  15/01/2024

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Worst chemist ever. When collecting proscriptions it’s always the same story “we’ve not received it from your doctor. It has been like this for years. Absolutely rubbish. — kevi…@icloud.comreveal  29/12/2023

Bad place to get medical care. Doctors in this clinic are good just in waste of time and prescribe many painkillers. To be examinated or to be refer to specialist you have to be really patient and super lucky. I didn’t have so much luck and wasted a few moths without any outcome. Avoid this clinic I seen many other bad feedback about this place. —  22/12/2023

This is a little gem, the best breakfast in the North West and the friendliest of welcomes..you have to try it... —  13/12/2023

The shop manager inappropriately insulted me with disparaging remarks and abusive unfound accusations of me conning him out of a substantial amount of money at the shop recently. Never going there again. —  11/12/2023

Re my previous msge
30/12/2023 should read 30/11/2023.
Also at the previous appt I had my hearing aids so the comment from the nurse on 20/11/2023 that I hadn’t worn the hearing aids ‘for a while’ was lax.
I am sure that most people have mislaid something important in their lifetime. —  11/12/2023

From
Mrs Valerie Robertson
20 Thanestead House
High Green
S35 4Hp

Tel no 07799581532

Dear Medical Practitioners,
I am a 68 year old patient of yours.
I came for an appointment with a medical person on 30/12/2023 to have my ears syringed
I was told at a prior appointment to put olive oil drops in my ears three/four times a day for 5 days prior to the syringing appt.
This I did.

I have lost my hearing aids, this happened before the syringing appointment but I was aware that I would probably need new hearing aids after the ears were cleared and I would have had a new hearing test.

At the appointment for syringing the lady told me that I should have been putting oil in for 10 days. She said the ear wax was dark and when she attempted to rinse the wax out with warm water(?) it wouldn’t move, she then tried the other ear, ditto.

She then tried a couple more times each more intense. It was quite painful by the third attempt. She said she would speak to a doctor to find out the next option.

It is now 11/12/2023 and I have heard nothing (sic!)
This is now causing my quality of life to be quite awful. I cannot hear what people are saying and practice in the church choir is affected.
It is now important for my quality of life to have my hearing fixed.
Please could someone help me.

Best Regards
Mrs Valerie Robertson —  11/12/2023

Amazing place
Food wonderful and supports other businesses,
Couple who run it are passionate about delivery good quality food and getting people together. —  06/12/2023

Impossible to get through on the phone. Always busy.. —  28/11/2023

To whom it may concern,

Yesterday I came to the surgery, used the toilet and realised there was no toilet paper remaining . So i hereby use this medium to inform you of my sincerest apologies on leaving a big streak on the toilet bowl. Skid marks have no place in a surgery

Yours sincerely,
Mr B Streaker —  25/11/2023

The list of GP’s working at the Howdale practice needs to be updated. Do any of these doctors still work here.? I am a patient and I have never met any of them. — ejls…@icloud.comreveal  20/11/2023

Very good —  18/11/2023

I really like these cobs, lovely for lunch nice and crusty. Obviously best ate fresh or they might go a bit chewy, but it depends when the shop gets them delivered, if you got one that was delivered the morning before then it's not as fresh and well it's bread it happens, but they still taste good. The review below is a bit harsh. If you don't like them, don't buy them again, maybe leave some constructive criticism. No need for insults. —  17/11/2023

We had a party and Nats grill did the buffet food, the food was fantastically presented and tasted absolutely amazing! And the service was second to none. I would definitely recommend and I will use Nats Grill again for any catering need in the future. — kare…@outlook.comreveal  14/11/2023

Just would a home visit from the doctor as I have depression and anxiety I cannot leave my home due to lockdown I feel safe at home why is I hard to get to see a doctor —  10/11/2023

Top class fish from India —  10/11/2023

I cannot log on to my web sit at Highlands Surgery therefore I cannot order repeat medication or book an appointment on line.
I have been to the surgery & reported this . I was told I would receive an email lolling me how to rectify the situation but so far that has not happened. —  09/11/2023

My name is Derek Britnell

I would like to thank all receptionists at Pilch Lane surgery for their tireless help in processing my prescription so quickly on the 8th November 2023 . I know how hard you all worked . You have taken a real worry and really reduced the stress of running desperately short of most of my new medication. — Delm…@yahoo.co.ukreveal  09/11/2023

Awfully slow. Past two times it has taken 2hrs. Wont be back — Weed…@hotmail.comreveal  04/11/2023

Truly terrible chips, probably the worst I’ve ever had, brought late afternoon, obviously cooked and re-cooked very hard and unpleasant Ended up chucking the chips away! —  04/11/2023

Food was good if pricey, but drive littered with deep pot holes. We were sat outside in the gazebo area until a table inside became available but in front of the whole restaurant were then asked to leave our muddy boots by the door. My disabled and pregnant partner found this even harder. Later that day we went to McDonalds and received SOOOOOOO much better service. Considering the car park was muddy and it is a farm shop with zero dress code its a joke!! Why invite us to a table inside if our boots were to be a problem better to have served us where we were and not embarrassed us in front of everyone. Never coming back! Maisy the black Lab was lovely though

If you have muddy boots don't eat here! — norn…@hotmail.comreveal  31/10/2023

line has been busy since yesterday morning !!!!!! —  31/10/2023

I have been with you for over 30yrs and am due my covid booster but have been told you are no longer doing them nor is anyone else in my area;how can anyone of 80 with limited mobility get this done?needles to say I am not over joyed particullarly as my next door neighbour had hers done on the [email protected] —  30/10/2023

I have been seen by Dr Ravi on a few occasions and found him to be an excellent doctor who has done all he said he would. I have been at this practice for 25 years and have always been treated kindly and efficiently and have no complaints at all. In fact all the staff are brilliant, friendly and helpful. — anni…@yahoo.co.ukreveal  29/10/2023

Terrible cobs. My partner and I had a cheese and onion cob from our local shop. The filling was really stingy and poor quality, the slice of cheese was incredibly thin and there was hardly any onion. The cob itself was rubbery and chewy. I was starving so finished mine but my partner threw hers away after one bite. Clearly the cob company take no pride in there work and have no interest in customer satisfaction. You guys are more than happy to keep taking people's money tho aren't you. Absolute swines! — gavi…@gmail.comreveal  29/10/2023

I have just had a takeaway from you tonight and I am sorry but it was not acceptable as a Indian take away in any form.Popadoms soft not made today,My main dish was just a few pieces of chicken with a tin of tomatoes poured over them not what a chef would serve.My partner said her chicken korma was just boiled chicken with coconut milk poured over it.Never again —  27/10/2023

Is it not time that the information on Old Mill and Millgates (Poringland & Hempnall Surgeries) were up-dated? —  27/10/2023

First visit & very impressed with quality of coffees - we'll be back. —  23/10/2023

The food from this breakfast kiosk is so good, I am a regular now and have tried most of the items on the menu. —  23/10/2023

The food from this breakfast kiosk is so good, I am a regular now and have tried most of the items on the menu. —  23/10/2023

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The web includes 73 Talbot Fields as Docs surgery phone 0139250237
This is a private bungolow now. —  18/10/2023

I will not go to this chemist again, I live in Colney but have used the one in Shenley for many years. Today I had an appointment for my Covid vaccination at 2.05. I never had the vaccination thanks to the pharmacist who could not careless about appointment time ( I understand we can all be busy but this was not the problem) and kept taking people through who had appointments after me. Not only did this happen to me but another lady who said she had an appointment else where and he said well 🤷‍♂️As when I asked him why he shrugged his shoulders and said am doing my best. Did not make any attempt to say sorry even after he was late starting. My only reason is we have not been there before and our face’s did not fit. I do not know the lady before me. —  16/10/2023

Times display here are wrong! —  16/10/2023

The lady who was outside The Willows checking people in for their Flu or Covid vaccination Friday 13th 2023.
She was so nice and extremely helpful, it made my day. Thank you so very much. — abfo…@yahoo.comreveal  14/10/2023

I suggest your staff learn to be a little less abrupt when answering their phone. I was very curtly told that the pharmacy did not get involved in giving holiday vaccinations and they had no idea where I could turn. As someone myself who worked within the health service for forty years, the manner of the person who spoke to me was shocking. If there was an alternative pharmacy in my village,i would not hesitate to use them in preference to the high handed and inadequate service offered by Rowlands in Newport on tay —  10/10/2023

Hello, my name is Rimi Gill and I am listed on the details for Brent Dental Practice in Dartford as a dentist but I wanted to confirm that I do not work there and would like my name removed from association. Thank you. —  09/10/2023

Be aware, if you shop in Aubrey Road Stores Penygraig check the price you pay is correct. Everything which is labelled as on offer at a lower price, they try to charge you full price at the till. Deliberately trying to rip people off by not updating their system to reflect the offer prices —  08/10/2023

Horrible service and people

Order was supposed to arrive within 1 hour and 20 mins

When it was late I called and they had only started making it.

When i told them to not bother and cancel they told me I would get a full refund

Now told uber they are wanting compensation for the order

Con artist —  07/10/2023

Numerous times I have passed by the White Cart Chippy before closing time only to find that they have already closed. Staff each time have been rather rude when I have stated that they shouldn’t be closed for another half hour. Not impressed! —  07/10/2023

Numerous times I have passed by the White Cart Chippy before closing time only to find that they have already closed. Staff each time have been rather rude when I have stated that they shouldn’t be closed for another half hour. Not impressed! —  07/10/2023

For some reason you are closed on Friday night at ten when the web site says u are open until midnight and u have the prescription —  06/10/2023

I came into the chemist today to collect my son’s Dosset box which contains his epilepsy medication snd was told it was already away in the van. I asked would it be there by 6pm tonight as he had no medication for tonight and I was told it would be. No medication has arrived tonight and now I am really concerned he will have a seizure tonight. — Feem…@hotmail.co.ukreveal  05/10/2023

Just paid £3 for 18 chips, beware —  02/10/2023

I came in to temporarily register and was flatly refused. I needed advice and possible blood test because of my skin. Receptionist asked Practice Partner, she refused and I was standing there utterly disgusted that they can do this. I have been given help by Lymington Hospital twice but I do need to register with a Doctor. I am 63 years old and have a valid reason for asking for help. I am not a time waster. Lymington advised that I may have to go to Southampton Hospital. I will not go there an help add to the overstretched Nurses and Doctors massive work load.
Disappointed is putting it mildly! — Jack…@outlook.comreveal  02/10/2023

Ladies were brilliant Debbie& susan Absolutely wonderful great experience such a great. Vibe — have…@gmail.comreveal  01/10/2023

Fantastic pharmacy so helpful genuine lovely caring staff go out of their way to make you feel supported and valued as a client wouldn’t go anywhere else — stev…@outlook.comreveal  29/09/2023

The floor and tables were unclean - covered in food scraps and nobody was cleaning or clearing any tables ! Disgusting- won’t go back —  27/09/2023

I would avoid this Chemist like the plague. They are not set up properly for doing flu vaccinations and are very offhand if you query what the young man says. No customer care at all. Avoid. —  27/09/2023

Fabulous coffee sold here . Visited 4/8/23. Best coffee I have had for years . Very helpful team . Great location . —  24/09/2023

Dear Practice Manager & General Practitioner's

I wanted to express a view of concern as a patient who has been with the surgery since 2006.

I thoroughly appreciate the care I have had from the doctors in the surgery over the years and appreciate the tough time you have had through Covid.

I do however feel my accessibility to medical services has declined. It is impossible for a busy working mother to wait for a phone call as a first instance to talk to a doctor within an 4 hour window and not be able to see someone in person ?

There have been numerous times when I've called and been on hold for 45 - 1 to be told I need to book a window opportunity for a doctor to call me back .. it is impossible for most people to wait by the phone. Not to be able to emotionally connect in person with a doctor regarding the important reason you may be calling. If you are triaged to see a doctor you then have the next difficult task to get an appointment that is convenient. So difficult to see a doctor in the evening or weekends .. when most people can and it's not an emergency .., I work a number of weekends and week days in London .. so know how important flexibility is.

Please could I implore you to bring back the come and wait to see a doctor opportunity in the mornings or something that makes seeing a doctor more accessible. The lovely receptionist explained to me today it's not coming back ...and doctors feel they can see more people .. it feels the reverse for your patients.

The next door doctors still offers the service to see a doctors in the morning which feels like the best way to give your patients more options.

I have also had trouble even getting an appointment to get a coil fitted over the last two years as you only have one or two practitioners that can do this and you offer no free appointments and don't have the diary far out in advance .. again for normal people to plan ! I miss have been recommended this might be a good option for me but just can't go through the pain of trying to book an appointment again - as I need a phone consultation again. A face to face and then the procedure !

Please just make the practice more accessible .. Covid did many things but lessening the service is so hard for many of your patients.

Thank you for your consideration.

Anna Moir — anna…@mac.comreveal  21/09/2023

Good full of abuse —  20/09/2023

Hello, we are coming tomorrow at 10am for our covid boosters , would it be possible to have our flu booster at the same time?
Regards Clare & Michael sheppard — clar…@gmail.comreveal  20/09/2023

First time at the Blue Boar, made welcome by the friendly staff. Service was first class, food was generous side portion even though our party of 4 order from the under £10 menu. It came quickly and more importantly was all piping hot. The pub was extremely busy, but the car park was large and parking was easy. Highly recommend you try this pub, but book first as you might be disappointed if you don’t. We will definitely return. First class, service, food and the price was very fair. — Gord…@googlemail.comreveal  19/09/2023

Worst service imaginable,just ordered chips and still waiting half a hour later. —  16/09/2023

I was told that Vanessa Valente had left the practice but she is still listed on your website as a practitioner. — jrw…@duck.comreveal  13/09/2023

Brilliant —  11/09/2023

It seems that if I want a repeat prescription now I have to contact the pharmacy.
Been trying to contact the pharmacy continuously from 9am - 12pm with no success. Now I’m trying to email without being able. How can this be progress, I used to be able to call in and within a few days the medication would be ready.
If this is the way it you need to man the phones. —  11/09/2023

One of the finest Fish and Chip shops in all of Great Britain that I came across living there for 15 years. What a delight! — Admin  09/09/2023

What a pint! Always a decent choice of ales. Miss sitting at the back here by the fire talking crap with drinking mates. Garden is a pleasure to sit in when it’s sunny. Fiddlers meeting here very enjoyable. Greetings to Billinge — Admin  09/09/2023

Staff dentist at this practice replaced all my black amalgam fillings with white ones like 10 years ago, never had any issues, always laughing my head off with mouth wide open like a crocodile. Forever thankful for the job well done and well worth the money — Admin  09/09/2023

We recently visited Corbridge and stayed for a few days to visit our daughter. We were very impressed with Halcyon House Cafe in the Square in Corbridge. The food was good and the coffee was very good too. The owners are very friendly, and produce homemade food. We would definitely recommend them - bacon butties good too.
John and Liz — j.mo…@btinternet.comreveal  08/09/2023

Very good food ,friendly staff ...definitely go back again . —  06/09/2023

Want to thank “Inty” pharmacist at queens Nuthall road I went in for advice of what I thought was a cyst on my leg!! He took one look and promptly told me to see my GP immediately as they will refer me to a dermatologist ! This was a Saturday I was in theatre Tuesday it was a SCC cancer I can’t thank him enough he saved my life!! Chocs on way for all the staff there will be forever grateful love Christine Rhodes — rhod…@hotmail.comreveal  06/09/2023

Always excellent and helpful service —  06/09/2023

Well what a welcome today. I walked into the Chemsits today at 0855 as the sign on the door said ‘open’ which normally means come on in. On entering Ineas warmly greatest by a “Were not open, we don’t open until 9!” But it says open, “that must be from last week.” We’ll also sleeve the sign and the door open so you can tell everyone else they are not open when the sign still says open. At 9am 3 customers walk-in and again “we are not open until 9am”. It is 9 am? “We need time to set up” Talk about being stressed. “We have locum@ And ? He seems calm. Why not lock the door until you are ready? Then I get my cream and say thank you I won’t be coming back. Unbelievable so had to bite my tongue — i…@darrenlewitt.comreveal  04/09/2023

Front of building is in a disgusting mess and little investment is being made to address repairs and a constant leaking pipe that makes the pavement slimy. Rubbish & Litter constantly blights the area yet most of the employees sit on a chair behind the till all day to even care to notice it’s their responsibility to keep clean. Do not use this store if hygiene is important to you. —  04/09/2023

We are a care home and have recently registered our residents to the GP surgery. We have sent another three clients for registration which have not been processed. We found the receptionist team member not helpful in dealing with queries and appeared irritable when we were asking her questions as if we were taking her time. I sent 2 emails requesting for a meeting with the practice manager but never received a response. We feel the surgery is not interested in helping us. —  04/09/2023

They didn’t deliver my food and would not pick up the phone they have no address so I can’t do anything about it —  04/09/2023

Concrete closures: will see some students learning from home on 7 and 8 September as the canteen is out of action — Admin  04/09/2023

Concrete closures: has closed a temporary building — Admin  04/09/2023

Concrete closures: has restricted the use of the top floor, as well as the staff room and sixth form area — Admin  04/09/2023

Concrete closures: has delayed the start of term — Admin  04/09/2023

Concrete closures: will be closed until 11 September — Admin  04/09/2023

Concrete closures: will be closed to students on Tuesday — Admin  04/09/2023

Concrete closures: may need to delay the start of term — Admin  04/09/2023

Concrete closures: the canteen, science block, old gym and hall vacated — Admin  04/09/2023

Concrete closures: will be closed to students on 4 and 5 September — Admin  04/09/2023

Concrete closures: closed 4 classrooms, the gym and some admin offices — Admin  04/09/2023

Concrete closures: considering delaying reopening — Admin  04/09/2023

Concrete closures: will see year 12 students return on 6 September, and year 7 on 4 September — Admin  04/09/2023

Concrete closures: school will, from 4 September, only be open for year seven. All primary school year groups will return on 5 September, and year twelve from 6 September — Admin  04/09/2023

Concrete closures: will be closed until 11 September at the earliest — Admin  04/09/2023

Concrete closures: could see the beginning of term delayed until 11 September for students in years four, five and six — Admin  04/09/2023

Concrete closures: years eight, nine and ten moved to online learning from Wednesday until Friday — Admin  04/09/2023

Concrete closures: will be closed for up to two weeks — Admin  04/09/2023

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